Privacy and security are of utmost importance to Kollie and we strive to ensure that our technical and organisational measures in place respect your data protection rights.
This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services. “Personal data” refers to any information relating to an identifiable individual or his or her personal identity.
In subscribing to our services or filling in a contact form on our website you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set forth below.
By giving your consent to us, you also retain the right to have your personal data rectified, to be forgotten and/or to be erased.
Personal data is collected on our website by Kollie BV, a company registered under the laws of Netherlands.
Declarations on the automated processing of data have been registered with the Dutch chameber of commerce.
You retain the right to lodge any complaints on data protection with this supervisory authority.
When you use our platform and/or when you register, we collect and process your personal data such as your first name when you create an account.
We also ask you to give us your email so we can use this data to create an account, confirm this account, send informational and transactional emails as well as our newsletter.
By using our services, the following data is collected and managed: log-on data and browsing data where you authorise it, order history, complaints, incidents, information on subscriptions and messages on our site. Some data is collected automatically by reason of your activity on the site (see paragraph on cookies below).
When you register on the platform, you can register through email verification. We also may collect certain information such as 'company details'.
The principal purpose of collecting your personal data is to offer you a safe, optimum, efficient and personalised experience. To this end, you agree and accept that we may use your personal data to:
We use the personal data submitted to us only in accordance with the applicable data protection legislation. For our clients who have signed up on our website, we processes your personal data for the performance of the contract between us to provide our services.
For our newsletter, use case studies and marketing material sign ups, we process your personal data based on the express consent you provide for this specific purpose.
Personal data relating to you collected on our website are destined for Kollie own use and may be forwarded to Kollie partner companies so that we may obtain assistance and support in the context of carrying out our services. Kollie ensures that it has in place clear data protection requirements for all of its third party providers.
Kollie does not sell or rent your personal data to third parties for marketing purposes whatsoever.
In addition, Kollie does not disclose your personal data to third parties, except if: (1) you (or your account administrator acting on your behalf) requests or authorises disclosure thereof; (2) the disclosure is required to process transactions or supply services which you have requested (i.e. to check you are employing best practice in your mailings or for the purposes of processing an acquisition card with credit-card issuing companies); (3) Kollie is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application; or, (4) the third party is a subcontractor or sub-processor of Kollie in the carrying out of services (for example Kollie uses the services of an Internet provider or a telecommunications company).
Kollie takes all necessary measures to ensure compliance with the GDPR and, therefore, the confidentiality of your personal data. For this reason, only a limited number of people can have access to your personal data, knowing that measures of Personal Data protection were set up with all these recipients, in particular by means of contractual provisions.
In accordance with the Dutch Data Protection Laws and the European General Data Protection Regulation 2016/679 (GDPR) you have a right of access, correction and removal of your personal data which you may exercise by sending us a support ticket at contact@Kollie.ai. Your requests will be processed within 30 days
"Kollie" uses sensitive Google scopes - Sensitive scopes allow access to Google User Data. If an app uses sensitive scopes, it must comply with the Google API User Data Policy or product specific User Data policy and have its OAuth consent screen configuration verified by Google.
"Kollie" use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy , including the Limited Use requirements.
As a general rule, Kollie uses cookies and tracking to improve and personalise its Website and/or measure its audience. Cookies are files saved on your computer’s hard drive when browsing on the Internet and in particular on our site. A cookie is not used to gather your personal data without your knowledge but instead to record information on site browsing which can be read directly by Kollie on your subsequent visits and searches on the site.
You can choose to decline acceptance of all cookies, but your ability to browse certain pages of the site may be reduced. The cookies used by Kollie are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they re-visit the site, to secure payments which users may make, to register the language spoken by users or other preferences necessary for the service requested to be supplied.
By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Kollie services, and you are informed of their installation by a banner). In accordance with the regulations that apply, Kollie will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept Kollie cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.
When you access third party sites directing you to our website, or when you are reading integration or social media links, cookies can be created by the companies disseminating these links. These third parties may be able to use cookies in the context of Kollie services (partners or other third parties supplying content or services available on the Kollie site) and are responsible for the cookies they install and it is their conditions on cookies which apply. Kollie assumes no liability in regard to the possible use of cookies by third parties. For more information, you are advised to check the cookie policy directly on these third party sites with regard to their use of cookies.
Kollie collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our services.
Kollie only stores your data for the time needed to provide to you our services, and your data will be deleted after closing your account (unless otherwise required by law). You are able to access your personal data for as long as you hold an active account with us.
The host servers on which Kollie processes and stores its databases are located exclusively within the European Union.
Kollie will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.
Within the framework of its services, Kollie attributes the very highest importance to the security and integrity of its customers’ personal data.
Thus and in accordance with the GDPR, Kollie undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.
To this end, Kollie implements industry standard security measures to protect personal data from unauthorised disclosure. In using industry recommended methods of encoding, Kollie takes the measures necessary to protect information connected with payments and credit cards.
Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, Kollie has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.
Notwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, Kollie undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralise the intrusion and minimise the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Kollie undertakes to provide you with every assistance necessary so you are able to assert your rights.
You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Kollie will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.
Kollie reserves the right to update this Privacy Policy at any time, in particular, pursuant to any changes made to the laws and regulations in force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.
Visit our Contact page if you have questions or you can email us directly at: contact@kollie.ai.